Operational Excellence

With 98% dispatch reliability, strong customer service and a reputation for quality and safety, these are cornerstones in the commitment of our staff.  We are committed to providing our customers with specialty aviation solutions whenever and wherever they are required. Highly skilled flight and ground crews ensure that your service requirements are met at the highest possible standard and on time.  With an extensive certification program in flight operations and the imaging/ low level infrared services, we support our front line personnel with highly trained and creative solution leaders and service personnel who provide expert maintenance and repair on our aircraft.  Our personnel feel strongly about providing excellent service that is modeled around a “can-do, make it happen “ attitude and are proud of the service we provide to our customers. 

THE EXECUTIVE

The executive ensures an open, collaborative approach to excellence in service delivery to the clients with being fully engaged in problem solving and in the activities of the company and ensures that unique, tailored aviation solutions are developed that meet our client’s needs.
 

FLIGHT OPERATIONS

The Discovery Air Fire Services Flight Team is composed of experienced and dedicated pilots. The Birddog pilots are highly skilled in Aerial Wildfire Attack with thousands of wildfire attacks and have accumulated over 6,000 hours of wildfire airspace management experience. Annual training continues to hone their air space mgmt. tactics over wildfires to ensure the utmost safety of all aircraft assigned to that wildfire. The Detection, Imaging and Transport pilots are a high energy team that go through intense annual training to ensure safe and effective services to our clients. The Flight Ops staff are constantly seeking means to advance technology use to ensure the latest technology is available to our clients – in 2010 they received a prestigious Diamond Award from the Government of Ontario for their work on the “Fire Hawk Fire Reporting System”.
 

MAINTENANCE AND ENGINEERING

Discovery Air Fire Services has a team of dedicated and qualified Flight  Engineers and Maintenance personnel. Our  Engineering team has spearheaded the design and certification of several key upgrades and modifications to aircraft. The DAFS maintenance team is comprised entirely of highly qualified and experienced technicians dedicated to the DAFS operation.

IMAGING - INFRARED

Discovery Air Fire Services has highly skilled Infrared services staff for both High Level “Eagleye” and Low Level “Hawkeye” imaging services. The Infrared unit provides accurate high-quality infrared imagery to an incident in a timely manner. Hawkeye Infrared Scanning Technicians are a group of dedicated,  highly skilled and experienced wildfire professionals who do the scanning from aerial platforms at tree top levels and can maximize the amount of scanning capacity in any given day to give the clients the best services to quickly mop up a fire and release expensive fire resources.
 

MANAGEMENT AND ADMINISTRATION

The Discovery Air Fire Services management team consists of professionals who share the same entrepreneurial spirit as the founders; they are experienced, dedicated and focused on delivering results. The team has a broad range of expertise including financial management, human resources and public relations both Government and Industry.
 

TACTICAL OPERATIONS

The tactical operations department consists of a dedicated team of skilled individuals that focus on delivering daily operational efficiency. On a day-to-day basis they provide planning and support to both Discovery Air Fire Services personnel and the Government Clients. Their services are available 24/7 in the fire season and include; aircraft and route scheduling, personnel scheduling, logistical support, crew coordination, and day-to-day operations control and flight following. . 

SUSTAINABILITY STATEMENT

Discovery Air Fire Services will operate with a focus on sustainability. We will challenge our employees and suppliers to develop solutions with efficiency and longevity, providing optimal service for our customers and the environments we operate within.